Privacy policy

Effective Date: 01/01/2026

 

Welcome to Wien Candles (“we”, “our”, “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from www.wien.ae (“the Site”).


1. Information We Collect

When you visit the Site, place an order, or contact us, we may collect the following information:

Personal Information:

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Order details

Payment Information:

Payments are processed securely through Stripe. We do not store your full card details.

Automatically Collected Information:

  • IP address
  • Browser type
  • Device information
  • Website activity
  • Cookies and analytics data


2. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Arrange shipping and delivery
  • Provide customer support
  • Communicate order updates
  • Improve website experience
  • Prevent fraud or unauthorized activity
  • Run marketing campaigns (where permitted)


3. Shopify Platform

Our store is hosted on Shopify Inc. They provide the e-commerce platform that allows us to sell our products online. Your data may be stored through Shopify’s secure systems.

For more information, please review Shopify’s Privacy Policy.


4. Payment Processing

We use Stripe to process payments securely. Your payment data is handled directly by Stripe in accordance with their privacy and security standards.


5. Sharing Information

We may share your data only with trusted third parties necessary to operate our business, such as:

  • Shopify
  • Stripe
  • Shipping and courier providers
  • Analytics providers
  • Government or legal authorities when required by law

We do not sell your personal data.


6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Remember your cart/session
  • Improve website functionality
  • Analyze traffic and performance
  • Support advertising campaigns

You can manage cookies through your browser settings.


7. Data Retention

We keep your order information for our records unless and until you request deletion, subject to legal/accounting obligations.


8. Your Rights

You may request to:

  • Access your personal data
  • Correct inaccurate information
  • Delete your information
  • Opt out of marketing emails

Contact us at:

Email: care@wien.ae


9. Security

We use industry-standard safeguards to protect your information. However, no internet transmission is completely secure.


10. UAE Customers

We aim to handle personal information responsibly and in line with applicable UAE laws and regulations.


11. Changes to This Policy

We may update this Privacy Policy at any time. Changes will be posted on this page.


12. Contact Us

Wien Candles
Website: www.wien.ae
Email: care@wien.ae